Pest Control Products

Customer Service

Shipping & Delivery
1. Shipping costs (delivery costs) are charged in compliance with current price lists of courier firms and depend on the weight and size of dispatch, and the shipping mode. On completion of the online sales form, the Customer is informed about the costs, selects the shipping mode and accepts the cost of delivery along with the Order placement.
2. Details regarding the costs and modes of shipping are stipulated in the “Delivery” section o the Online shop’s website (at the bottom).
3. Delivery costs are covered by the Customer, unless the description of the offer states otherwise.
4. The purchased products are sent by UPS courier firm.
5. The order delivery date for products which are available on stock amounts to no more than 5 working days, which are counted from the date specified in the previous point. The order delivery date for customer-specific products shall be specified along with the order placement.
Privacy & Security
1. All personal data which are provided in the process of order placement are used only for the conclusion, changes or dissolution of the Agreement between the Service provider and the Consumer and for the realisation of sales Agreement or the Agreement on the provision of electronic service or the execution of order and are not made available to other institutions and third parties – with the exception of those described in point 2. Data gathering and processing is performed in accord with the Act of 29 August 1997 on protection of personal data (Dz.U No. 133, item 883, with later amendments).
2. In the case of sales of products through the Online shop, in order for the products to be delivered, the Consumer’s personal data which are necessary for the addressing and delivery of the dispatch are transferred to the companies whose business activity involves dispatch deliveries - in particular to a courier firm – together with the dispatch and in the case of using the online system of direct payments to the administrator of the payments system.
3. The administrator of personal data of the Consumer which are gathered by the Online shop is the company: Tedan.pl Mateusz Skwirut
4. If the Customer subscribes to the “Newsletter”, he or she will receive it to the provided address. Unsubscribing from the service is possible at any moment.
5. The Customer has the access to his or her data. The data can be amended or the Consumer can demand that they should be deleted at any moment.
6. The Consumer can voluntarily provide his or her personal data, however, if he or she does not provide personal data which are stipulated in the Regulations and which are necessary for the conclusion of sales Agreement or the Agreement on the provision of electronic service, the conclusion and execution of this agreement can be impossible. The Consumer expressly agrees to the registration and processing of personal data prior to the registration in the system.
7. The execution of Agreement shall be possible on condition that the following data of the Consumer are provided:
– full name;
– delivery address;
– e-mail address;
– telephone number.
Returns & Replacements
1. Pursuant to Art. 27 of the Act on consumer rights (Dz. U. 2014, item 827) the Consumer who concludes “distance selling agreement” has a right to withdraw from it without providing reasons, within 14 calendar days from the date of receiving of the Product. The sold goods are considered to be given to the Buyer the moment the Seller passes the goods to the haulier, provided that the Seller had no influence over the selection of the haulier made by the Buyer.
The deadline shall be met by the Buyer when within this time framework he or she submits to the Seller the declaration of withdrawal from agreement. It is important that the declaration be sent in the electronic form. After the declaration is submitted in the electronic form, the Seller will immediately send the Consumer a notice of the receipt of the declaration of withdrawal from agreement.
2. Having sent the declaration, the Consumer has 14 calendar days (counted from the date of sending of the declaration) to send back the product to the correspondence address as stated in the data of the Seller, unless the Seller offered to collect the Product. Date of dispatch will decide on whether the deadline is met.
3. The Consumer has a right to the return of goods only if the product shows no signs of usage.
4.  The Seller will return to the Buyer all payments within 14 calendar days from the date of the receipt of the declaration. However, the Seller can withhold from the return of payments until the reception of the product. The Seller returns payments by means of the same payment method which was used by the Consumer, unless the Consumer clearly agreed to another form of return which does not incur any additional costs for him or her.
5. The direct costs of the return of the Product to the Seller are covered by the Consumer (Customer).
6. The Seller does not accept dispatches which are sent by cash on delivery.
7. The return dispatch should be properly protected against transport damage.
Ordering
1. The Online shop executes the orders with delivery to Poland and other European Union countries.
2.  Prior to the placement of order the Customer has to read the Regulations. The fact of being acquainted with them and accepting all provisions of the Regulations are expressly confirmed by him or her during the registration in the system and before the final confirmation of the order. Without such a confirmation the order form will not be accepted.
3. The order can be placed in the electronic form 24 hours a day, 7 days a week.
Payment, Pricing & Promotions
1. Advance payment – made by transfer to the bank account provided among the Seller’s data or in the order confirmation;
2. On-line PayPal system of payment – a system administered by PayPal (Europe) S.à r.l. et Cie, S.C.A. (registered in R.C.S. Luxembourg under the number B 118 349) with registered office in Luxembourg, L-2449, holding a valid licence as a Luxembourg credit institution within the meaning of Art. 2 of the Act on financial sector of 5 April 1993 (with later amendments), hereinafter referred to as the “Act”, and is subject to the strict supervision of Luxembourg control body – Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission);
3. If the Customer decides to make advance payments by transfer, he or she is obliged to make payment ensuing from the sales Agreement within 7 days from its conclusion, unless the parties agree otherwise.
Viewing Orders
To view the status of any order or to view open, past or pending Orders, please visit the Account section of this website.
Updating Account Information
To change your account information, click on “account”. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “ACCOUNT”.